The Information and Records Management (IRM) Unit
The Information and Records Management (IRM) Unit operates as the nucleus or hub of the assessment, certification and accreditation processes. The unit plays an integral role in the development and maintenance of the record management system to support the various activities/services of the NCTVET. The objectives of the Unit are achieved through the development of systems and procedures for the timely processing of the following core activities:
| 1. | General Inquiry (ready & intermediate references – 5 days | 5 days |
| 2. | General Inquiry (extended references) | 10 days |
| 3. | Assessor Authorization Letter (Reprint) | 2 days |
| 4. | Dissemination of application forms | On Request |
| 5. | Processing of applications | As Scheduled |
| 6. | Facilities Standards (electronic/printed) | 5-13 days |
| 7. | Dissemination of Assessment Results | 6 days |
| 8. | Preparation of Certificates – (June Assessment) | 40 days |
| 9. | Preparation of Certificates – (Nov. Feb. Assessment) | 20 days |
| 10. | Correction and Reprint of Certificates (Batch) | 14 days |
| 11. | Correction and Reprint of Certificates (Individual) | 10 days |
| 12. | Replacement of Certificate (Batch) | 14 days |
| 13. | Replacement of Certificate (Individual) | 8 days |
| 14. | Transcript (Individual) | 6 days |
| 15. | Transcript (Batch) | 10 days |
| 16. | Status/Endorsement Letter (prior to 1994) | 9 days |
| 17. | Verification of Certification/Status Letter (after 1994) | 5 days |
| 18. | Verification of Accreditation/Centre Approval Status | 5 days |
| 19. | Verification of Partnership with Institution/Organisation | 5 days |
As the first point of contact, the IRM Unit interfaces with TVET institutions, various industries and the general public. Customer service is at the heart of the NCTVET business; for this reason, qualified customer service representatives are in place to engage customers in an effective way to ensure positive outcomes and experiences.